Refund and Cancellation Policy

(Digital Content Addendum)

Conflictology.space / Conflictology.courses

1. General Policy: All Sales are Final

Due to the immediate, digital, and asynchronous nature of the educational content, automated quizzes, and research materials hosted on this Platform, all sales are final and non-refundable. Once payment is processed and access to the digital workspace or content library is granted, you explicitly acknowledge that the product has been fully delivered.

2. Statutory Right of Withdrawal & Express Waiver (EU/EEA & Global Consumers)

For digital content delivered via streaming or download not on a tangible medium, consumer protection laws (including the EU Consumer Rights Directive) generally provide a 14-day statutory right of withdrawal ("cooling-off period"). However, this right explicitly expires and is waived at the moment performance begins.

By checking the agreement box at checkout and executing your purchase, you formally declare that you understand and give your explicit consent to the following:

• Immediate Performance: You request and expressly consent to the immediate delivery of, and access to, the digital content before the expiration of the standard 14-day statutory withdrawal period.

• Loss of Right to Cancel: You explicitly acknowledge and confirm your understanding that by granting your consent to immediate performance, you lose your statutory right of withdrawal, right to return, or "change of mind" refund.

• Platform Fulfillment: You agree that our delivery of the digital access link or activation of the course materials within your account dashboard constitutes complete fulfillment of our contractual obligations, rendering the transaction non-reversible.

3. Swiss Jurisdiction Notice

In accordance with the Swiss Code of Obligations (CO) and federal e-commerce directives, Swiss law does not grant a statutory right of return or a "cooling-off period" for distance contracts concluded via online user interfaces. All transactions executed by users residing within Switzerland are governed strictly by the "All Sales Are Final" clause outlined in Section 1, subject only to statutory product warranties for structural software defects under Art. 205/208 CO.

4. Limited Exceptions

Exceptions to this strict "No-Refund" protocol are strictly limited to the following scenarios:

• Proven Technical Defect: If the digital files, embedded videos, or automated quizzes are fundamentally defective, corrupted, or inaccessible due to a structural, backend platform error that our technical team cannot resolve within 7 business days of formal written notification.

• Unpublished Content: If a pre-ordered course or masterclass is permanently canceled by the Platform or independent creator prior to its official launch date.

• Non-Waivable Local Mandates: If, and only to the extent that, the mandatory, non-waivable consumer protection laws of your specific local jurisdiction explicitly supersede this contract despite your express digital waiver.